en English

Policy Guideline

Policy Guideline

In order to preserve and maintain the beautiful destinations where we operate, Mountain Travel Nepal follows the seven principles of Leave No Trace. Find out how we do this below.


    We understand some emergency can happen during planning your travel, you may extend your trip avoiding cancellation till one year from the initial trip booked date but, you need to inform us in email writing 15 days before the trip departure along your valid reason and documents to extend your trip. Customer needs to pay the increased amount if the cost of the trip gets increased due to increment on the tour package for the next fiscal year or other related package costs.A fee USD 5 per person for change of date will apply (Which excludes to any charges levied by hotels, ground operators or other third parties). No amendments are permitted to your booking within 7 days of departure.


    Minimum General Policy: For most of our tours the minimum age is 12 years. All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveler under the age of 18 for day to daycare. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.Please note we cannot guarantee triple or joining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis. Minimum age of 18 applies to many trekking adventures, while minimum age 6 applies to Family trips. Please check the information for the specific tour you are booking on the online tour description. Maximum General Policy: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.


    It is your responsibility to check any health and vaccination requirements applicable to your booked arrangements. We can only provide general information about this. Health and hygiene facilities and disease risks are very minimum while traveling to Nepal. You don’t have to scare too much about this thing. You should take health advice about your own needs as early as possible and in good time before your departure to Nepal.


    Our trips are guaranteed to depart once they have one fully paid traveler unless minimum group size specifically states otherwise. In case the minimum group size is not met, Explore Evenmore Tour & Travels Pvt.Ltd Travel reserves the right to cancel the trip until 30 days before the starting date. In that case, we endeavor to offer you a choice between an alternative trip, and a cost-covering surcharge to operate the tour with less than a minimum number of participants. You are entitled to refund of the entire tour price previously paid to us. All other claims are barred.We operate some of our trips where Nepal Government had made the ‘restricted conservation areas’ while booking this sort of trip, you need to pay the restricted conservation area fees and the minimum no of people travelling in a group must be 2 while booking online through the website.


    You must carry a valid passport and have obtained all of the appropriate visas and certificates for traveling to Nepal. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas and certificates for your trip. Please refer to the ‘Information and visa services’ section on the home of our website for details We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.


    All our customer needs to have personal travel insurance. You are responsible for obtaining insurance after you book your trip with us. Your travel insurance should provide cover against personal accident, death, medical expenses, and emergency evacuation. We also strongly recommend it covers your trip cancellation, curtailment, personal liability and loss of luggage and personal effects.If you are coming for the trekking in Nepal, your travel insurance also needs to cover emergency evacuation by the Helicopter from altitude up to 6000m. There are different levels of altitude our trek operates so, you need to ask us which level of altitude covers travel insurance you need to buy. We have also clearly written the maximum altitude of the trek in each of our trips and it can be seen on your booking notification email. It’s a responsibility of Travellers to send us the respective Travel insurance upon request by us through email. We recommend that you read carefully the General Terms and Conditions of your Insurance before Departure.


    You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events.


    While we endeavor to operate all trips as described. we reserve the right to change the trip itinerary because of some emergency incidents like natural calamities and other sudden unexpected events occurred on the trip locations. Please refer to our website before departure for the most recent updates to your itinerary. Before departure: If we make a major change, we will inform you as soon as reasonably possible if there is time before departure. When a major change is made you may choose between accepting the change, obtaining a refund of money paid or accepting an alternative tour offered.After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries such as visas, vaccinations or non-refundable flights.


    Our trips and trek are run by a Guides/Group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by a group leader or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, local customs, foreign exchange and drug regulations of Nepal and you also agree to travel in accordance with our responsible travel guidelines.